Privacy Policy

Privacy Policy
Nueva Energy Pty Ltd
Effective Date: 4th February 2025

Nueva Energy Pty Ltd (“Nueva Energy”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).

1. Collection of Personal Information


We collect personal information necessary to provide our products and services, manage our business operations, and comply with legal obligations. The types of personal information we may collect include, but are not limited to:

  • Name, address, email address, and phone number;

  • Date of birth and identification details;

  • Payment and billing information;

  • Energy usage and consumption data;

  • Employment details (for job applicants and employees);

  • Any other information you provide to us.

We collect personal information directly from you when you:

  • Use our website or services;

  • Contact us via phone, email, or online forms;

  • Subscribe to newsletters or marketing communications;

  • Participate in surveys, competitions, or promotions;

  • Apply for employment with us.

We may also collect personal information from third parties where necessary, such as credit reporting agencies, regulators, and service providers.

2. Use of Personal Information


We use your personal information for purposes including:

  • Providing and managing our products and services;

  • Processing payments and billing;

  • Responding to inquiries and customer support requests;

  • Conducting market research and improving our services;

  • Sending marketing and promotional materials (you may opt out at any time);

  • Complying with legal and regulatory requirements;

  • Recruiting and managing employees.

3. Disclosure of Personal Information


We may disclose your personal information to:

  • Our affiliated companies and business partners;

  • Service providers and contractors who assist in our operations (such as IT providers, payment processors, and marketing agencies);

  • Government agencies, regulators, and law enforcement where required by law;

  • Third parties in connection with a business transaction (such as a merger or acquisition).

We take reasonable steps to ensure that third parties handle your information in compliance with the Privacy Act.

4. Security of Personal Information


We implement appropriate security measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Access and Correction of Personal Information


You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate, out-of-date, or incomplete. To make a request, please contact us using the details below.

6. Cookies and Online Tracking


Our website may use cookies and similar tracking technologies to improve user experience and analyse website traffic. You can manage cookie preferences through your browser settings.

7. Cross-Border Disclosure


We may store or process your personal information outside Australia where necessary for business operations. If we transfer your personal information overseas, we will take reasonable steps to ensure it is protected in accordance with the Privacy Act.

8. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. The latest version will be available on our website, and we encourage you to review it periodically.

9. Contact Us


If you have any questions about this Privacy Policy or wish to make a complaint about our handling of your personal information, please contact us at:

Nueva Energy Pty Ltd
63 Arthur Street, Randwick

Email: info@nuevaenergy.com.au

Phone: +61 417 172 098

We will respond to privacy-related inquiries as soon as possible in accordance with our obligations under the Privacy Act.

Last Updated: 5th February 2025